Speechless ? A First Time Response to Spinvox
Isnt it Ironic, dont you think ?
On the one hand Micheal Arrington, the other loudmouthman of Tech, writes an article complaining that the problem with voicemail is it takes too long to listen to. Meanwhile he encourages us all to leave a Video message, which we all have to listen to !!!
Read a little longer and you see where the article is taking us. The growth of voice to text transcription services are changing the nature of a voicemail. Frankly I am amazed it has taken this long for people to realise that voicemail was another distraction.
Currently I am using two seperate services to manage my own productivity speedbumps.
First time response provide a service which answers my phone, manages my diary and tracks my contacts. They provide a human voice to a conversation and translate the requests,interuptions and queries of my clients into information delivered via Email or Text message. Using them I have saved an hour in the day away from interruptions screening out calls and distractions.
Spinvox provides an automated service which translates speech from a phone call into an email. well okay its a little more than that. In signing up to the service they provide me a Memo taking service which takes short messages from me and send me the transcription in text. The memo service has been fantasically useful for making notes and sending reminders to myself about agreed appointments and activities. The voicemail service delivers functionallity similar to First Time Response but it has none of the interactiveness and the smarts to converse with a client and agree courses of action. It does however provide a great backstop for out of office answering services.
In both cases I get an email with a message, though in Spinvox’s case I am getting a transcription ( warts and all ) of the content where as First Time response will have summarised the requirements and let me know whom called.
The only missing link in all these services is the ability to switch between them smoothly and use First Time Response for office hours work and Spinvox for those out of office , weekend messages. My only answer to this is to move to publishing a proper land line number for all calls related to the business and forward that exclusively to First Time Response.
Meanwhile its clear to me that Email is getting another shot in the arm and another last minute deal saving it from the edge of bankruptcy as it continues to add to my rules and filters of my inbox. Now if I could only get some one to manage and answer and sort all my emails and just give me a response list at the end of the day.
Thanks for reading.